Shipping Policy

This Shipping Policy explains how orders placed through Bronze Loja are processed and delivered within New Zealand.

Please read this policy carefully before placing an order.

1. Order Processing

Orders are generally processed within 1–2 business days, Monday to Friday.

Orders are not normally processed on weekends or public holidays. Processing times may occasionally be longer during periods of high order volume, promotions or other circumstances outside our reasonable control.

Once your order has been processed and shipped, you will receive shipping information where tracking is available.

2. Delivery Times

Orders are generally delivered within 6–10 business days after being shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather conditions, public holidays, peak periods and other circumstances outside our control.

3. Shipping Costs

Free standard shipping is available on all orders within New Zealand.

If different shipping options or charges apply to a particular order, any applicable costs will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, a tracking number may be provided to you.

Tracking information can take approximately 1–3 business days to appear in the carrier's tracking system after the parcel has been dispatched.

If tracking information does not immediately update, this does not necessarily mean that your parcel has been lost or is not moving.

5. Tracking and Delivery Issues

If your tracking information appears to be delayed or has not updated, please allow a reasonable amount of time for the carrier's tracking system to update.

If your parcel appears to be delayed, we recommend checking the tracking information provided and, where appropriate, contacting the carrier directly.

If you continue to experience an issue with your order, please contact us at:

[INSERT CUSTOMER SUPPORT EMAIL]

When contacting us, please include your order number and any relevant tracking information so that we can assist you as efficiently as possible.

6. Delivery Delays

While most orders arrive within the estimated delivery period, delays can occasionally occur.

Delivery delays may result from circumstances including carrier delays, severe weather, public holidays, high shipping volumes, incorrect or incomplete delivery information, or other events outside our reasonable control.

If your order has not arrived within the estimated delivery period, please allow an additional 3 business days before contacting us regarding a potentially delayed shipment.

If your order still has not arrived after this additional period, please contact us so that we can assist you.

7. Split Shipments

Depending on the products included in your order, items may occasionally be shipped separately.

This may occur because products are stored or fulfilled from different locations or suppliers.

If your order contains multiple items, they may therefore arrive in separate packages and at different times.

If you receive only part of your order, please check your tracking information before contacting us, as the remaining items may still be in transit.

The remaining items will generally arrive within 1–3 business days, although delivery times may vary.

8. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your name, delivery address, postcode and other relevant details before completing your purchase.

If you realise that you have provided incorrect delivery information, please contact us as soon as possible at [INSERT CUSTOMER SUPPORT EMAIL].

We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

9. Undeliverable or Returned Packages

If a package is returned to us because the delivery address was incorrect, incomplete or otherwise undeliverable, please contact us so that we can determine the appropriate next steps.

Any additional shipping arrangements may depend on the circumstances of the return and the applicable consumer rights.

10. Lost or Damaged Orders

If your order appears to have been lost in transit or arrives damaged, please contact us at [INSERT CUSTOMER SUPPORT EMAIL] as soon as reasonably possible.

Please provide your order number and, where applicable, photographs of any visible damage to the package or products.

We will review the circumstances and work with the relevant carrier or fulfilment provider where necessary.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies you may have under applicable New Zealand consumer law.

11. Shipping Destination

We currently ship orders to addresses within New Zealand.

If you are unsure whether we can deliver to your location, please contact us before placing your order.

12. Contact Us

If you have any questions about shipping or delivery, please contact:

Bronze Loja

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Website: https://bronzeloja.myshopify.com

Please include your order number when contacting us about an existing order.