Datenschutzerklärung

Privacy Policy

Last updated: 25 September 2026

Bronze Loja ("we", "us", "our") operates this online store and website, including our products, content, features, services and related functionality (collectively, the "Services").

Our store is powered by Shopify, which provides the technology that allows us to operate our online store and provide the Services.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, use our Services, contact us, or purchase products from us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you interact with our Services, we may collect personal information that identifies you or can reasonably be associated with you.

Depending on how you use our Services, we may collect:

  • Contact information, such as your name, email address, telephone number, billing address and delivery address.

  • Order and transaction information, including products purchased, products added to your cart, order history, returns, refunds and other transaction details.

  • Payment information, such as payment method and transaction-related information. Payment details may be processed directly by our payment providers and Shopify rather than being stored by us.

  • Account information, if you create an account with us, including account credentials and preferences.

  • Communications, including information you provide when you contact our customer support team or otherwise communicate with us.

  • Device and technical information, such as IP address, browser type, device type, operating system, network information and other technical identifiers.

  • Website usage information, including pages visited, products viewed, interactions with our website and information collected through cookies and similar technologies.

We aim to collect only information that is reasonably necessary for the purposes for which it is collected.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to communications or otherwise provide information to us.

  • Automatically when you browse or use our website, including through cookies and similar technologies.

  • From Shopify and other service providers that support our store and Services.

  • From third parties where permitted by applicable law.

Where we collect personal information from a source other than the individual concerned, we will take reasonable steps to provide any notifications required by applicable New Zealand privacy law.

3. How We Use Your Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling your orders.

  • Processing payments and refunds.

  • Arranging delivery and shipping.

  • Providing customer service and responding to enquiries.

  • Managing customer accounts and preferences.

  • Processing returns, exchanges and other transactions.

  • Providing, maintaining and improving our website and Services.

  • Understanding how customers use our website and improving our products, services and shopping experience.

  • Detecting, preventing and investigating fraud, security incidents and other unlawful or harmful activity.

  • Sending transactional communications relating to your orders, account or use of our Services.

  • Sending marketing or promotional communications where permitted by law and where required, with your consent.

  • Personalising advertising and product recommendations, where permitted by applicable law.

  • Complying with our legal obligations and responding to lawful requests from government authorities or law enforcement.

  • Protecting our rights, property, customers and Services.

We will not use personal information for purposes that are unrelated to the purposes for which it was collected unless permitted or authorised by applicable law.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate our website, remember preferences, understand website usage, improve our Services and, where applicable, support advertising and marketing.

Some cookies are necessary for the operation and security of our website, while others may be used for analytics, personalisation or advertising.

Your browser or device may provide options for managing cookies. Certain website functionality may be affected if cookies are disabled.

5. Sharing Personal Information

We may disclose personal information where reasonably necessary to provide our Services or for other purposes permitted by law.

Depending on how you interact with us, information may be shared with:

  • Shopify, which provides the ecommerce platform supporting our store.

  • Payment providers that process payments and transactions.

  • Shipping and fulfilment providers that help us deliver orders.

  • Technology and service providers, such as hosting, analytics, customer support and other business service providers.

  • Marketing and advertising providers, where applicable and permitted by law.

  • Professional advisers, such as accountants, lawyers or other advisers where reasonably necessary.

  • Government authorities, regulators or law enforcement, where required or authorised by law.

  • Other parties where you have requested or authorised us to disclose your information.

We do not sell your personal information for money.

6. Shopify

Our store is powered by Shopify. Shopify may collect and process personal information in connection with your use of our store and its provision of ecommerce services.

Information submitted through our store may be processed by Shopify and its service providers, including outside New Zealand.

For more information about how Shopify handles personal information, please refer to Shopify's privacy documentation.

7. Overseas Disclosure and Processing

Some of our service providers may be located outside New Zealand, and personal information may therefore be stored or processed overseas.

Where we disclose personal information to an overseas recipient, we will take reasonable steps to comply with the requirements of the New Zealand Privacy Act 2020, including Information Privacy Principle 12 where applicable.

This may include ensuring that the recipient is subject to privacy protections comparable to those provided under New Zealand law, has agreed to appropriate privacy safeguards, or that another lawful basis for the disclosure applies.

8. Security of Personal Information

We take reasonable steps to protect personal information against loss, unauthorised access, disclosure, alteration or misuse.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

If we become aware of a privacy breach that is required to be notified under New Zealand law, we will take the steps required by applicable law.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide our Services.

  • Complete and maintain records of transactions.

  • Meet legal, accounting and regulatory requirements.

  • Resolve disputes.

  • Prevent fraud or misuse.

  • Enforce our agreements and policies.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

10. Your Privacy Rights in New Zealand

Under the New Zealand Privacy Act 2020, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete personal information.

  • Ask questions about how your personal information is collected, used or disclosed.

  • Make a privacy complaint if you believe your information has been handled improperly.

Some requests may be subject to exceptions under applicable law, and we may need to verify your identity before responding.

To exercise your privacy rights, please contact us using the details provided below.

11. Marketing Communications

If you subscribe to marketing communications, we may send you promotional emails, messages or other marketing communications about our products, offers and Services where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe mechanism included in the relevant communication.

New Zealand's Unsolicited Electronic Messages Act 2007 places requirements on commercial electronic messages, including requirements relating to consent, sender identification and unsubscribe functionality. We will comply with those requirements where they apply.

Transactional or service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to provide the Services.

12. Children's Privacy

Our Services are not intentionally directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful. If you believe that a child has provided us with personal information, please contact us so that we can assess the situation and take appropriate steps.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the contact details below.

We will consider your complaint and take reasonable steps to address it.

You may also have the right to make a complaint to the Office of the Privacy Commissioner of New Zealand.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology or legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy enquiry or complaint, please contact us:

Bronze Loja

Website: https://bronzeloja.myshopify.com

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Business/legal name: [INSERT LEGAL BUSINESS NAME]

Business address: [INSERT BUSINESS ADDRESS]

Privacy contact: [INSERT PRIVACY CONTACT EMAIL, IF DIFFERENT]

For privacy requests, please include sufficient information for us to identify you and understand your request.